Algemene voorwaarden

Algemene Voorwaarden / GENERAL TERMS & CONDITIONS for SKJUR

ABOUT US:

SKJUR is a trademark of:

Ursapharm Benelux B.V.
Steenovenweg, 5
5708 HN Helmond
NETHERLANDS

Tel: + 31 492 472 473
Dutch Chamber of Commerce (KvK) registration nr.: 18047785
E-mail: info@skjur.nl or info@skjur.be

1. APPLICABILITY
These terms and conditions apply to all orders that may be or are placed via www.skjur.nl or www.skjur.be (the “Website”). Please ensure that you carefully read these terms and conditions. It is important that you regularly check for updates. We reserve the right to update these terms and conditions from time to time.

2. DEFINITIONS

Skjur:	‘We’ or ‘the Company’: a trademark of Ursapharm Benelux B.V.
Website:	www.skjur.nl and www.skjur.be
Consumer:	a natural person aged 16 or older who is not acting for purposes related to his trade, business, craft or profession.
Order:	Any agreement between the Consumer and Skjur by which the Consumer buys a Product or Products from Skjur via the Website, being an agreement to purchase at a distance.
General Terms and Conditions:	These Terms and Conditions, which may be altered from time to time by Skjur.
Right of withdrawal:	The Consumer’s right to withdraw from the agreement at distance within the cooling-off period of 14 days without giving any reason.
Product:	any Product that Skjur may offer via the Website.

3. OFFER

3.1 Our offers
We offer our products via the Website. The displayed products are described sufficiently to enable Consumers to properly evaluate the offer. Images of the products are to our best efforts. Because of the nature of the products, the actual product may vary from the displayed products.

The prices displayed on the Website may be altered from time to time, and do not include additional costs for sending and/or shipping the products. These costs will be specified before an order can be placed.

3.2 How to order
Only Consumers can order via the Website.

All orders are subject to our General Terms and Conditions. These will be displayed and made available to the Consumer before they can submit any order. A copy of the General Terms and Conditions will also be made available for reading and downloading via the Website or through our Customer Support. If you would like to, our Customer Support will send you a copy on request.

We require you to provide us with an e-mail address to place an order. You may need to set your browser to accept cookies and pop-ups in order to be able to use all the functionalities of the Website, such as adding items to your shopping cart and submitting your order. For more information we refer to our Privacy and Cookie Policy.

Each purchase will be subject to our Payment Terms and Conditions. These will be displayed and made available to you before you can submit any order. A copy of the Payment Terms and Conditions will also be made available for reading and downloading via the Website or through our Customer Support.

By submitting an order you agree to pay the Products you have ordered. Only after having received your payment the agreement will be concluded; the confirmation of the order will be sent to you via e-mail to the address you have provided (the ‘Order Confirmation’).

3.3 Our right to reject your order or cancel the order
If we are unable to supply you with a product, we will inform you via e-mail and will not process the order.

Fulfilment of an order via the Website is subject to availability of the product. We expressly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by electronic written notice by e-mail to you in the following situations, without liability for any damage or costs other than repayment of any amount received from you in relation to the cancelled order:

the product is not available or not in stock;
your billing information is not correct or not verifiable;
the shipping address for the Products is outside of Netherlands/Belgium;
your bank transfer payment is not received, or has been annulled;
we have reason to believe you are under 16;
we have reason to believe that you are a reseller;
we could not deliver to the address provided by you;
due to an Event Outside Our Control (see art. 14 below);
or in the event of misspelling, pricing or other errors or mistakes in the Website information.

4. PRICE/PAYMENT

4.1 Payment methods
Please check the available payment methods for each country on the Website. We do not accept any method of payment other than those listed. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.

4.2 Payment processing
We will start delivery after having received your payment. Payments can only be processed if the billing information can be verified. We retain title in any product(s) until we have received full payment for such product(s).

4.3 Prices and currency
The product prices displayed on the Website are in Euro, and are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to.

4.4 Total price
The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you to print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement.

4.5 Price changes
The prices of the Products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.

5. SHIPPING & DELIVERY

5.1 Delivery – where and when
As soon as the Order is submitted and we have sent an Order Confirmation, we will prepare the Products to be delivered. Delivery may take place on Tuesday to Saturday. Please refer to the FAQ section of the website for dates and the available delivery times and methods. We can only fulfil an order to a delivery address which is a home or office address in the Netherlands or Belgium.

5.2 Inspection upon delivery
Upon delivery, please inspect the packaging for damage. If it appears that the packaging and/or the Products are damaged, please do not accept the shipment.

5.3 Handling the Product during cooling-off period
During the Cooling-off period (see art. 6.3 below), you will be careful handling the Product and the packaging, and will only take it out to inspect or use the Product to evaluate the conformity of the Product.

6. RETURNS & CANCELLATIONS

6.1 Cancellation of orders
You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order before shipment, please contact our Customer Service by email: info@skjur.nl or info@skjur.be. Make sure that the details of your order including the order number and your address is included in the email. We will let you know as soon as possible if your order was cancelled.
If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.

6.2 Returning orders after delivery – defectives
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order. You can do so within 14 days after you notice the defect or non-conformity. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see the Returns section of the Website.

6.3 Exercising your right of withdrawal
If for whatever reason you are not happy with the products you ordered, you have the right of withdrawal. If you want to exercise this right you may return the products delivered to you within 14 calendar days (the ‘Cooling-off period’) after the product is delivered, without giving us any reason, as long as:

the products are unopened and not used in any way;
the product is complete and you return in or together with the original packaging, foils etc.;
the product is not tampered with or otherwise changed.
you inform us that you wish to return a product.

After having returned the product, we shall reimburse to you all payments received within 14 days after the receipt of the returned products, with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us.

6.4 Product exchange
Product exchanges are currently not possible, but you do have the option of returning your product(s). See at 6.2 and 6.3 above. For information on refunds, see art 6.5 below. In order to get another product, you will have to place a new order on the Website.

6.5 Refund information
In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment.
For practical information on how to return and for refund timelines, see the Returns section of the Website. Please read the help section information and follow the directions carefully in order to prevent unnecessary delay.

6.6 Risk of return shipment
If you return a product under art. 6.2 – 6.5 you are responsible for shipping the product to our distribution centre. The address is:

Ursapharm Benelux B.V. (SKJUR)
Steenovenweg 5
5708 HN Helmond

In case we do not receive the product, we are in no way liable for loss of the product. The burden of proof that a product is delivered to us is on you or the company used for shipping.

7. LIABILITY

7.1 Reimbursement
If we do not comply with our General Terms and Conditions, we shall be held to reimburse any damage you have suffered as a foreseeable and direct result of our breach or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach.

7.2
Although we use encrypted security software, the security of information and payments transmitted via Internet or via e-mail and not via our Website directly, cannot be guaranteed. We urge you to only use the applications via our website to give us any personal information, and we cannot be held liable for any damages suffered as a result of the use of electronic communications.

7.3
In the event you have suffered damages as a result of our activities related to your purchase(s) of our products through the Website, our liability will be limited to:

damage to the Products, maximum the purchase price plus the costs for shipping of the Products;
reasonable and demonstrable costs incurred by you to find out the cause and the amount of the damages under a);
reasonable and demonstrable costs incurred by you to prevent or reduce the damage under 9.3 a).

The maximum reimbursement of the above damages will (if applicable) be the purchase price of the products concerned.

7.4
We shall not be liable, nor can we be held liable, for any damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products.

7.5
Nothing in these General Terms and Conditions excludes or limits our liability for personal injury arising from our negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Dutch law.

7.6
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on the Website, whether express or implied.

7.7
Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8. APPLICABLE LAW
These General Terms and Conditions, and all disputes arising in connection with these General Terms and Conditions, including the validity thereof, or with the use of the Website(s) or with any purchases on the Website, shall be governed by Dutch law.

9. AVAILABILITY ON THE WEBSITE
We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.

10. YOUR ACCOUNT AND PASSWORD
10.1 If you choose to register on the Website you must treat the username and password for your account as confidential and must not disclose it to any third party.
10.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
10.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify Consumer Services at Skjur:
info@skjur.nl or info@skjur.be.

11. LINKED SITES
The Website provides links to external Internet sites. We shall not be liable for the use or the content of Internet sites that link to this site or which are linked from it.

12. VARIATION OF GENERAL TERMS AND CONDITIONS
We may revise these General Terms and Conditions from time to time. The most recent and applicable General Terms and Conditions will be shown on our website. You should therefore read the General Terms and Conditions every time you may want to submit a new order. If our General Terms and Conditions have changed after you have submitted an order, the version of the General Terms and Conditions that is most favourable for you will apply to that order.

13. OTHER IMPORTANT TERMS
13.1 We may transfer our rights and obligations under a contract to third party, but this will not affect your rights or our obligations under these General Terms and Conditions.
13.2 You may only transfer your rights or your obligations under these General Terms and Conditions to another person if we have agreed in writing.
13.3 We will not file a copy of the contract between us.

14. EVENTS OUTSIDE OUR CONTROL

14.1 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under these General Terms and Conditions:

We will contact you as soon as reasonably possible to notify you; and
Our obligations under these General Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

14.3 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Products. We will only cancel the contract if the Event Outside Our Control continues for longer than 20 weeks in accordance with our cancellation rights in art. 6.

14.4 Although the Website is compiled with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete.
We shall not be liable for any damages resulting from the use of (or inability to use) the Website, including damages caused by viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it or any incorrectness, or incompleteness of the Website.

Last updated on 1 September 2025