FAQ - Frequently Asked Questions

As soon as your package leaves our warehouse, you'll receive an email with a Track & Trace code. This allows you to see where your order is and when you can expect it.

Didn't receive a confirmation email? Check your spam folder and make sure your email address is entered correctly. Something might have gone wrong there.

Can't figure it out? Feel free to send us a message viainfo@skjur.nl.We are happy to look into this with you.

Once your order has been placed, we unfortunately can't make any changes. This applies to canceling your order, adjusting the products, or changing your address.

That's certainly not the intention! We want you to be happy with your order.
Send us an email with a photo of the problem toinfo@skjur.nland include your order number. We'll try to resolve it for you as quickly as possible.

We do our best to deliver your order as quickly as possible. However, it's possible your order may be delayed by the delivery service. We recommend checking the status via your Track & Trace and waiting a little longer.

Has it been more than 5 business days? Please contact our customer service. We'll be happy to look into it for you.

If you order on a business day before 9:59 PM and your payment has been successful, your package will be shipped the next day. The delivery service usually takes 1-2 business days to get it to you.

Sometimes there may be a delay with the parcel service. In that case, we'll closely monitor the status and do everything we can to get your order to you as quickly as possible.

We deliver with love, and as quickly as possible. Below you'll find an overview of our shipping costs:

The Netherlands

• Orders up to €49.99 → €4.95 shipping costs
• From €50 → Free shipping

Belgium & Luxembourg

• Orders up to €49.99 → €4.95 shipping costs
• From €50 → Free shipping

Once we have received and processed your return, we will refund the purchase amount to your account within 10 working days.

Can we help you with anything? Feel free to send us an email atinfo@skjur.nl.

We hope you're happy with your order, but if it's not quite what you were looking for, returning it is no problem. You have 14 days from the delivery date to return your product, without giving a reason.

NB:

• Only unopened products can be returned.
• Unfortunately, we cannot take back hygiene-sensitive products whose seal has been broken.
• Returns are only possible for orders placed through our webshop — not through other sales outlets such as Bol.com.

Want a different product? First, return your current order. Once we've received and processed it (within 10 business days), we'll refund the amount. In the meantime, you can reorder the desired product through our webshop.

Do you still have questions? Please feel free to email us atinfo@skjur.nl.We're happy to help you!

At skjur®, we believe you choose something new when you're ready, not because the masses are. Our products are fairly priced, all year round.

Of course, we understand that a small discount sometimes helps to try something out. That's why we welcome new customers with a10% discount codeAnd we occasionally surprise our loyal fans with something extra.

But participating in major discount days like Black Friday? That's not our style. We consciously choose quality and value, for you and for our products.

Of course, that is not the intention. Please contact our customer service viainfo@skjur.nl.We will be happy to look into it for you and try to resolve it as quickly as possible.

You can use one discount code per order.
Please note: If you return products for which you received a discount, the discount will also expire. Discount codes are not redeemable for cash.

With certain promotions, you'll receive a free gift when you reach a certain purchase amount. This will be automatically added to your cart, while supplies last.

NB:

• Maximum one gift per order
• Cannot be combined with other offers
• Not exchangeable for cash
• If you return (part of) your order, resulting in a discount below the promotional amount, we ask that you also return the gift.

Do you have any questions about this? We're happy to help.

You can enter your discount code during checkout in the "Discount Code" field. Click "Apply," and your discount will be applied immediately.

Our promotions are limited in time and while supplies last. View all terms and conditions easily via this link.

Yes. Our pump bottles are made of recyclable PET material. After use, you can dispose of them with your plastic waste, so they can be recycled and reused.

Yes. The fragrances in our products have been carefully tested for skin compatibility. They are low-dosage, allergen-free, gentle on the skin, and specially selected to be suitable for sensitive skin.

Our products are developed with balance and skin-friendliness in mind, making them suitable for all skin types. So even if you have sensitive skin, you can use them with confidence.

The airtight packaging protects the formula from oxygen and bacteria, so that active ingredients such as ectoine and hyaluronic acid remain optimally effective and we do not have to add unnecessary preservatives.

Absolutely not. Animal testing of cosmetics has been banned in the EU since 2013. Selling products tested on animals outside the EU is also prohibited. All our products are completely free from animal testing.

At skjur®, we combine the best of nature and science. Our name says it all: secure, nature, pure, skin – safe, pure skin care inspired by nature.

We combine the best of nature and science in biomimetic skincare. Our pure, effective formulas support your skin in what it naturally does: hydrate, protect, and renew. This is how we combine the intelligence of biological processes with the precision of modern research.