Politique de remboursement

1 Cancellation of orders
You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order before shipment, please contact our Customer Service by email: info@skjur.nl or info@skjur.be. Make sure that the details or your order including the order number and your address is included in the email. We will let you know as soon as possible if your order was cancelled.
If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.

2 Returning orders after delivery – defectives
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order. You can do so within 14 days after you notice the defect or non-conformity.This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see the Returns section of the Website.

3 Exercising your right of withdrawal
If for whatever reason you are not happy with the products you ordered, you have the right of withdrawal. If you want to exercise this right you may return the products delivered to you within 14 calendar days after the product is delivered, without giving us any reason, as long as:

• the products are unopened and not used in any way;
  
• the product is complete and you return in or together with the original packaging, foils etc.;
  
• the product is not tampered with or otherwise changed.
• you inform us that you wish to return a product.

After having returned the product, we shall reimburse to you all payments received within 14 days after the receipt of the returned products, with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us.

4 Product exchange
Product exchanges are currently not possible, but you do have the option of returning your product(s). See at 6.2 and 6.3 above. For information on refunds, see art 6.5 below. In order to get another product, you will have to place a new order on the Website.

5 Refund information
In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment.
For practical information on how to return and for refund timelines, see the Returns section of the Website. Please read the help section information and follow the directions carefully in order to prevent unnecessary delay.

6 Risk of return shipment
If you return a product under art. 6.2 – 6.5 you are responsible for shipping the product to our distribution centre. In case we do not receive the product, we are in no way liable for loss of the product. The burden of proof that a product is delivered to us is on you or the company used for shipping.